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FAQs

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Here are the answers to some of the queries people often have about our services. If you have any other questions that aren't answered below, then please don't hesitate to get in touch

FAQS

Of course! We can either take your social posting off your hands or, supplement your own content. Whatever suits you best! and any comments to our posts or messages will still come through to you as normal. 

We’ll have an initial consultation with you to find out more about your business and what has / hasn’t been working for you. We’ll also be reporting back on our activity so you can see the progress we’re making. As part of this, we’ll be analyzing where content is performing best and post at the right time and day.

No way! We understand small businesses already have a ton of suppliers who tie them into contracts! We want to make your life easier so simply give us 30 days notice and we’ll part ways, no problem!

Once you're signed up we will send you a creative brief, simply fill out this online form to help us better understand your business and your business needs, once received back one of our creative team will contact you to discuss the process in detail. We will then request access to your social channels so we can sync with our social media management system and start creating content based on the package you’ve signed up for.  We will need 10 days to set up your account.  We will then send you a creative welcome pack with your first weeks content, this allows you to confirm that we have understood your business.  Then, you’ll start to see the content on your social channels.

To be able to keeps costs down, we won’t be able to make changes to content unless there are mistakes – such as pricing, opening times, promotions etc. However, we will provide social media reports on a monthly basis, suggesting where we can improve your content based on learnings. We do offer more bespoke services where you have more control over your content, but this requires more resource so will incur higher costs. We’d be more than happy to discuss this in more detail if you require this.

No, we have access to over 4million images and have a team of writers who will ensure your content is of the highest standard! However, you’re more than welcome to share images / messages with us to use. This, however, does not mean a reduction in cost.  However, we want to ensure your content is the best it can be. So if we feel what you have provided isn’t of a good enough standard, we will advise before scheduling. It will be your choice then if you still want it posted.

Absolutely! You’ll have a dedicated account manager who you will be introduce to once you're signed up, you can call them or email them at any time. 

We understand things can happen quickly, so we can absolutely help you with special requests. We’ll provide two special request posts per month for your first two months, free of charge. After this, special request posts will be charged at a rate of £10 per post across two channels.

You’re invoiced monthly on the same billing date as you signed up. You can pay via recurring card payment or direct debit. All costs are plus VAT. We will also provide you with a VAT invoice 3 days prior to debiting your bank or debit card.